Properly – Privacy Policy

Effective Date: 12/09/2025

Properly Pty Ltd (“Properly,” “we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, or interact with us.

1. Information We Collect

We may collect the following types of personal information:

  • Identification details – name, email address, phone number, postal address.

  • Property investment details – financial goals, property preferences, and related information you provide during consultations.

  • Transaction details – records of property searches, negotiations, and advisory services.

  • Financial information – where voluntarily provided for service facilitation (e.g., budget ranges, lending capacity).

  • Technical information – IP address, device information, browser type, and usage data from our website.

2. How We Collect Information

We collect information when you:

  • Submit forms or enquiries on our website.

  • Book a consultation or engage in a strategy session.

  • Communicate with us via email, phone, or social media.

  • Use our online tools (e.g., calculators, property yield reports).

  • Interact with third parties we partner with (e.g., brokers, builders, property managers) where you consent to data sharing.

3. How We Use Your Information

We use your information to:

  • Provide property investment, buyers’ agent, and yield accelerator services.

  • Prepare research reports, property recommendations, and investment strategies.

  • Communicate with you about services, offers, and updates.

  • Improve our website, tools, and service offerings.

  • Comply with legal, regulatory, and compliance requirements.

With your consent, we may also use your information for marketing purposes, such as newsletters and educational content. You can opt out at any time.

4. Sharing of Information

We may share your information with:

  • Service providers (builders, property managers, finance brokers, solicitors) to facilitate your investment journey.

  • Technology partners who support our website, CRM, and email systems.

  • Legal and regulatory authorities where disclosure is required by law.

We will never sell your personal information to third parties.

5. Data Storage & Security

  • Your data is stored securely on protected servers.

  • We use encryption, firewalls, and restricted access to safeguard information.

  • While we take all reasonable measures, no system is 100% secure and we cannot guarantee absolute protection.

6. Cookies & Analytics

Our website may use cookies and analytics tools (e.g., Google Analytics) to:

  • Track website performance and usage.

  • Personalise your browsing experience.

  • Deliver targeted ads and marketing.

You can disable cookies via your browser, but some features may not function correctly.

7. Access & Correction

You have the right to:

  • Request access to personal information we hold about you.

  • Request corrections or updates to inaccurate or incomplete information.

  • Opt out of receiving marketing communications.

Requests can be made by contacting us (see Section 10).

8. Retention of Information

We retain personal information only as long as necessary to provide services, comply with legal obligations, and resolve disputes.

9. International Data Transfers

If you are outside Australia, your information may be transferred and processed in Australia. By providing your information, you consent to this transfer.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact:

Properly Pty Ltd
Email: info@properly.me
Phone: 1300 867 456

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with the revised “Effective Date.”